Dear Friends,

New York State has an ambitious goal to reduce greenhouse gas emissions — 40% fewer by 2030. Heating oil is certainly making big strides in that direction, thanks to the increased use of biofuel.

You don’t have to ask us for this clean-burning fuel; we deliver it automatically. We remain the only heating fuel dealer on the North Fork to provide Natural Heating Oil™ with a 20% biofuel blend.

As a result, every gallon of oil we put in your tank burns cleaner, with lower emissions, than natural gas. You’ll save money too, because you can apply for a 20¢-per-gallon clean-fuel state tax credit. This saves our typical customer $150 each year.

The quality of heating will only get better. It’s possible that in just a few short years, homes that heat with oil could be using even cleaner burning blends — with 50%, 80% or even 100% biofuel.

As heating oil moves ahead on the environment, it seems like natural gas is falling backward. A new study revealed that leaks of methane — a greenhouse gas that is the main component of natural gas — were far greater than the EPA had estimated. That’s bad news for the environment.

Our commitment to the environment, and our investment in the delivery of the cleanest burning fuel possible — is a big part of the Burt’s Difference.

Martin Romanelli

Why spend money on repairs to keep old equipment running past its prime? Take advantage of the Long Island Energy Efficiency and Safety Rebate program instead and put expensive repairs in your rearview mirror.

Burt’s will submit all the necessary paperwork so you can get a rebate check, including $300 for a new qualifying boiler, furnace or water heater, and $200 for an aboveground oil tank.

Only a limited amount of funds are available, so it’s first come, first served! Please contact us right away. We can answer all your questions and help you qualify for rebates. You’ll also save about 25% on annual heating costs when you invest in a new heating system.

Contact us today!

“We’ll Take Care of It” for you in many different ways. Here are a few examples.

  • Priority Service: We are right here on the North Fork, ready to provide you with emergency no-heat service 24 hours a day, 7 days a week.
  • Expert Technicians: Our technicians are professionally trained and fully certified; they are qualified to work on all makes and models of heating and cooling systems.
  • Familiar Faces: We are a familyowned North Fork business. We are your neighbors and treat you like family.
  • Long-term Savings: Programs like our service plans for both year-round and vacation homes help you save money and provide invaluable peace of mind.

You’re going in the right direction by using heating oil to keep warm. But sometimes, you can lose your way as you try to remain comfortable while controlling costs.

Here are some tips to help you stay on the right path.

1. You’ve already found the best fuel

Did you know that oil generates more Btu’s of heat and warms a home more evenly than any other fuel? That’s why oil heat is the ultimate comfort fuel — and new technology has made it better.

Today’s oil heating systems are more reliable, more efficient and cleaner burning. Oil heat makes you feel safe too, because you don’t have to fear explosions or carbon monoxide leaks.

And don’t forget about service! You can expect to get fast service if you should ever lose your heat.

Contrast that with a neighbor’s home that uses gas heat. When your neighbor loses heat, he usually has to navigate through a phone maze, trying to find an outside contractor (like a plumber) who can do the repair. Getting a busy contractor to make a service call doesn’t take hours — it could take days.

2. Know the rules of the game

Some fuel companies play rigged games that trick unsuspecting customers. They lure you in with a really good price — but never tell you that it won’t last very long.

Once you’ve signed on the dotted line with them, they start stepping up your price until you are paying much more than you would with us.

If you want to call them on their game, ask that “low price company” to tell you their posted price for existing customers for a few seasons. You can bet that the posted price is much higher than the “teaser rate” they’re offering you.

If you don’t want to waste your money on this game, stick with us. Our superior service (and integrity) saves you money, reduces your aggravation and gives you real peace of mind.

3. When to call it quits

If your boiler or furnace is more than 15 years old, consider replacing it soon; the performance and reliability of heating equipment typically deteriorates after 15 years (sooner if maintenance has been neglected).

At a minimum, a new system should help you save up to 20% on your annual heating costs. (If you significantly improve system efficiency, savings can be 40% or even more!) You’ll feel the difference in comfort too. And you’ll also save on repairs, because you’ll minimize the potential of a system breakdown, a common problem with old systems.

A family that spends $2,000 per year to heat its home and reduces its annual cost by just 20% saves $400. If the new system costs $2,800, the payback time on a system investment would be only seven years.*

*For illustrative purposes only; energy savings and equipment costs vary.

4. We know when to deliver

We do everything possible to ensure that you never run out of oil! When we hear about a winter storm coming, we usually speed up our delivery schedule to ensure you’re covered.

For automatic delivery customers, we can predict when you need oil. We usually schedule a delivery when you have about one quarter of a tank. If you have a 275-gallon tank, one quarter of a tank means you have about 70 gallons of fuel left. Depending on your household usage, that can last a week or more because the average winter fuel usage is 5-7 gallons per day.

Please remember: If you call for fuel, we need advance notice so we can put you on our delivery route in the following few days.

5. Avoid these mistakes

Many people have added insulation

in their home and followed other energy-conserving strategies. That’s good! But in some cases, these changes seal up a home so tightly that the heating system can’t get enough air to operate efficiently. Poor air flow can also be caused by these conditions:

  • A fireplace or exhaust fan may be operating at the same time as the burner. This can result in a smoky odor because a backdraft is pulling flue gases through the exhaust system and into the home.
  • A clothes dryer, workshop or pet living quarters may be near the oil burner. Lint, sawdust or animal hair can all be drawn into the air openings of the burner and clog it, leading to a breakdown.

6. Get “smart”

Beyond replacing your old system or maintaining it properly, there are many other ways to make your home more energy efficient, reduce oil usage and save money on your heating bills.

A programmable thermostat is a great example. When used properly, it can save you about 10% on your annual energy bills. As you may know, you now have the ability to access a “smart” programmable thermostat remotely through the internet.

If you’re away from home, you can use your phone to adjust the temperature setting. The thermostat can also send you an email or a text alert about a drastic temperature change — and possible equipment failure. Some models even let you know when it’s time to schedule maintenance for your heating system. Now, that’s smart!

As a Burt’s Reliable delivery driver for more than 20 years, John Brush has always been willing to go the extra mile to make sure our customers have enough fuel in their tanks.

“All told, I’ve been delivering fuel for about 35 years and I still enjoy what I do,” says John, the senior member of our driving team.

He estimates that he has logged millions of miles over the years.

“I like working for a family-owned company because they know how to take care of their employees, and their customers, too,” he says.

Away from work, John enjoys favorite North Fork activities like fishing, clamming and bird-watching. He has a grown daughter and son, along with a 2-year-old grandson, John.

Q: Can I still join your monthly payment plan?

A: Yes! You have until November to enroll in our E-Z Pay plan and spread out your winter heating bills. The sooner you join, the lower your monthly payment will be. Read more about our monthly payment plan.

Q: Do I need a tune-up every year?

A: Not necessarily. It’s similar to caring for your car. If you have an older model and you drive a lot, it’s usually a good idea to get periodic tune-ups to prevent breakdowns and conserve fuel. Apply the same thinking to your heating system. Get regular tune-ups if you have an older system and burn more than 600 gallons per year. If your system is fairly new and you use less than 600 gallons of fuel each year, you can go longer between tune-ups.

Q: Do automatic deliveries cost extra?

A: No! They are a free service we offer so you don’t have to worry about calling for deliveries. Our computer system tracks your fuel-use patterns and monitors outdoor temperatures. When we estimate that your tank is about a quarter full, we’ll fill it up. It’s that simple — and easy.

If you ever need us, day or night, we always have someone here to answer your call. We back up this “old-fashioned” customer service with modern technology to make life even easier.

  • Our website is your one-stop portal to doing business with us, making it as easy as pie. Get information on our services, check your account, order fuel and more.
  • We offer a convenient AutoPay plan and paperless billing, designed to streamline bill paying and to reduce paper clutter. Sign up for AutoPay and paperless billing this season and we’ll give you a $5 account credit.*

*New enrollees only.