Category: Spring 2017

We work really hard to make sure none of our customers run out of fuel. But that’s been getting more challenging. People with second homes use them inconsistently. More customers have ancillary heat sources, so the old ways of calculating degree days and “K-factors” are less reliable. And it doesn’t help when you have one of the warmest Februarys ever, followed by an unusually cold March.

We want you to have 100% confidence in your comfort, so we’re doing something no other fuel company around here is doing. We’re investing in state-of-the-art tank monitors that we will install for free on every tank we can.

The Gremlin™ tank monitor attaches to your tank and constantly measures its fuel level. It then sends the readings to our office over your Wi-Fi connection.

For the first time ever, we will know exactly what is in your tank at all times. With this precision, you can feel 100% confident that you will get exactly the fuel you need, when you need it.

Free smartphone app for you

You can also download a free smartphone app that instantly shows you your oil tank level, the fuel you’ve been using each day, and your next approximate delivery date. At the tap of an icon, you’ll be able to call or email us, or access our website on your phone.

The entire installation would normally cost $179, but we are providing it at no charge to every customer on a service plan.

When will this be installed?

We plan to install your monitor when we do your next tune-up or repair call. However, if you’d like us to do it sooner, call us. It only takes a few minutes. In order for the monitor to work, it must be able to access a Wi-Fi connection in your house. It works with aboveground tanks, not buried ones.

We hope you appreciate the extra steps we take so you can rest easy. That’s why reliable is part of our name.

• Installs in 15 minutes

• Measures your fuel daily and sends readings to us over an encrypted connection via your Wi-Fi

• Smartphone app lets you see how much fuel you are using and how much is in your tank, anytime, from anywhere

• Free to customers with service plans

• Call to have your monitor installed, and increase your confidence

Don’t wait for fall to prepare for next heating season! Here are two smart moves to make now that can add more convenience to your life.

1. Enroll in our E-Z Pay Plan so you can spread your fuel costs over the year, instead of paying us in full every time you get a delivery. Enrollment begins in July.
2. Make things really convenient by opening an online account, registering for paperless billing, and making automatic payments.

Call us or visit our website today!

Q: How much longer can I expect my 12-year-old central a/c system to last?

A: A few years at best. If you’ve been spending $150 here and $300 there to keep your old cooling system running, consider replacing it soon. The performance and reliability of central air equipment typically deteriorates after 15 years (sooner if maintenance has been neglected).

Q: What are my options?

A: We custom design central air conditioning systems for both old and new homes. We’re experts in installing conventional sheet-metal ducting as well as flexible duct tubing for hard-to-reach areas in architecturally challenging homes.

Q: I have a boiler and no ductwork; can I still get central a/c?

A: If you prefer not to install the ductwork or this is not an option, that’s not a problem. We install Fujitsu ductless mini-split air conditioners. Most people install mini-split systems for air conditioning because they have no ducts. But they get an extra bonus because the system can provide supplemental heat to reduce oil consumption during the mild parts of the heating season.

Contact us to request a free estimate.

Rebates of up to $450 for new cooling systems are available from PSEG Long Island.
Contact us for details!

Will your air conditioner be ready to chill when the weather starts heating up? We’ll take care of it and guarantee you a cool summer of comfort once you enroll in our Air Conditioning Comfort Plan.

You can depend on us to:

• get to you fast if you lose your air conditioning
• fix your equipment right the first time
• tune up your system to keep it running at peak efficiency
• save you money with repair discounts of 15%.

Keep your cool this summer! Contact us today!

*Valid for new enrollments only; offer valid through 6/1/17. Cannot be combined with other offers.

Some of you may already know Penny Bedell—or at least recognize her voice. Penny is our newest customer-service representative, who joined our office team in February.

Penny brings to us more than 30 years of experience in customer service, having divided her time between the banking and retail industries.

“I’ve always enjoyed speaking with people and helping them in any way possible,” says Penny, whose duties include handling billing and scheduling tune-up appointments. “I’m proud to be part of a dedicated team of professionals who always put the needs of customers first.”

Away from work, Penny enjoys family time with her husband, Jim, two grown children and one grandson, who is 2 and a half and growing fast!