Martin Romanelli

Dear Friends,

Recently, we invested in a new service and dispatch system that allows us to communicate with you much more efficiently, saving all of us time.

For starters, our technicians can use their tablets to gain instant mobile access to your account information and service history. They can now give you an immediate estimate on any billable work that needs to be performed.

This system also enables us to issue periodic text and email alerts to customers who have their cell phone number and email address on file with us. These messages can include tune-up reminders and service appointment confirmations.

We will also send notifications when a service call or a delivery has been completed. This allows us to get this message out to all of our customers as quickly as possible. We are also looking into emailing delivery receipts to these customers.

To make this new system as successful as possible, we need your help!

We hope this new method of keeping you “in the loop” will help you appreciate how easy it is to do business with us. Whether it’s helping you qualify for a tax credit with our B20 Bioheat® fuel, virtually eliminating run-outs with our Wi-Fi tank monitor or giving you multiple payment options, we’ll take care of it.

Speaking of payments, if you still prefer mailing us a check, please remember to write your Burt’s account number on it. This will make Penny in our office very happy!

Martin Romanelli

Refer a friend

When you have a great experience at a restaurant or see a movie you loved, you tell a friend. So if you love the service and value you get from Burt’s Reliable, why not tell a friend about us?

Just send us the contact information for your friend and we’ll reach out. For every friend who becomes a Burt’s automatic delivery customer, we’ll give you a $50 account credit after their first delivery.

Call us or fill out our form here to make your referral.

Phone call

Please call our office or email us at if you don’t think we have your current cell phone number. We will not share your number with anyone else — it’s just between us. However, having your current cell phone number on file — as well as your email address — makes a world of difference when we need to communicate something to you quickly.

By the way, if you use your phone to access our website, you may have noticed we now have a mobile-friendly online portal where you can easily access all your account information, pay bills, check usage, request non-emergency service or request enrollment in popular programs like our E-Z Pay Plan.

Magic of cool air

You rely on your home air conditioning system all summer to stay cool — but do you know how it performs its magic act?

Air Conditioning Secrets Revealed

Most people think that their air conditioner just delivers cool air into the home, but it actually does double duty. To keep your home comfortable, the system also needs to pull the heat out of a home. Here’s how it all happens.

  • Within your A/C system are two coils — an aptly named evaporator coil (located inside your house) and a condenser coil (located outside your house).
  • Traveling within and between these coils is refrigerant — a chemical that has the ability to change from a liquid to a gas very quickly, transferring heat in the process.
  • Passing along the indoor evaporator coil, the refrigerant absorbs heat from the surrounding indoor air, leaving cooled air behind for redistribution to your house.
  • Meanwhile, the refrigerant — now a warm gas, thanks to the heat it has drawn from your air — travels to the outdoor unit, where the condenser coil squeezes all the heat out of it, turning it back into a liquid.
  • The compressor’s fan then pushes the heat it has gathered into the outdoor air, while the cool liquid is recycled and sent back to perform its heat transfer duties once again.

These are just the basic principles. A professional cooling technician should service your home A/C unit every year to make sure it is working properly.

Ready to Make It Disappear?

As the availability of outdated R-22 refrigerant has become more limited, its price has gotten higher. In 2020, R-22 will no longer be manufactured at all!

That’s a big — and costly — problem if your old A/C system leaks R-22 refrigerant and you need to add more.

If you’re not sure what type of refrigerant your air conditioning system has, please contact us. All the A/C systems we install operate on economical and environmentally friendly R-410 refrigerant.

Besides the refrigerant issue, keep in mind that all new air conditioning systems are many times more efficient than models available even a decade ago. Upgrading to a higher-efficiency cooling system can save you a lot of money over the long run — on utility bills and repair costs.

Tricks for Mowing

Every time you mow your lawn, there is a chance you could be affecting the operation of your central air conditioning unit. That’s because grass clippings, dust, pollen and dirt are all stirred up during lawn maintenance. This debris then settles either on or inside your outdoor air conditioning unit, and that can compromise its performance.

Take these steps to protect your outdoor A/C unit, which will minimize inefficient operation and help you avoid potential breakdowns:

  1. When mowing the lawn, position the mower in a way that minimizes the amount of debris blown toward the unit.
  2. Shutting off the A/C unit while mowing can help make sure debris is not being drawn to the outdoor condenser.
  3. When you’re finished, rinse the outdoor unit by spraying with a garden hose for just a minute. Dirt, dust, pollen and grass clippings easily rinse away.
  4. Don’t block off your outside air conditioning unit with plants, shrubs or other objects. Make sure there is between 18 and 30 inches of clear space around the unit to allow it to “breathe.” This helps it run more efficiently.
  5. Don’t stack anything on top of the unit either, like garden hoses or landscaping tools and products.

Feel free to contact us if you have any questions.

Pulling Back the Curtain on Common A/C Problems

If you detect an air conditioning problem early enough and call us in, you may be able to avoid more costly repairs later on. Stay alert for these problems:

  1. Restricted airflow — Hold your hand up to the vent — do you feel a steady flow of air? If you don’t, you’ll most likely need service (try other vents too — knowing if the problem is in one area or several can help narrow down the cause).
  2. Frequent cycling — If your home cooling system cycles (turns on and off) too often, it can wear out prematurely (frequent cycling is often a sign that the system is too large for the home, but the problem could also be mechanical).
  3. A too-warm house — There can be a number of reasons that your air conditioner is constantly running but the house isn’t cooling, and our technician has to do a fair amount of detective work to determine the real cause.
  4. Noticeably higher bills — If you see your bills creeping higher year after year despite the fact that you use your cooling system about the same amount, the system could be straining to cool the house — and that can eventually lead to a breakdown in the summer heat. A simple tune-up may solve the problem!

“In the 15 years that Burt’s has provided oil and serviced my heating system, when I needed them they’ve responded promptly and always remedied the problem. Recently, I wanted to add iPhone controls to regulate the heating system. The same morning I requested assistance, Burt’s crackerjack team, Jason and Joel, installed the upgrade and gave me a primer on how to operate it. I was impressed.”

Gerald D., via ReviewBuzz, 1/31/19

Thank you to everyone who has taken the time to write an online review about us!

Like on Facebook

If you haven’t “liked” our Facebook page yet, please jump in. Facebook helps us engage with you, have some fun, and share industry and area info we find interesting. We also use the platform as a way to share valuable details, like service alerts.

We also run specials and contests that are only available on Facebook. If you’d like to read what your fellow customers are saying, go to our Facebook page today!

Inside tank

Sure, some things get better with age, but not oil tanks!. If your oil tank is more than 30 years old, we recommend you contact us about replacing it.

Today’s oil tanks are lightyears ahead of the old models. The new generation of Granby Ecoplus aboveground tanks we install are virtually leak-proof, featuring double-wall construction and UV protection features. They also offer warranties of up to 30 years.

For more information, please call or contact us through our website.

One of the reasons we’re so reliable is the team of veteran service technicians we have assembled. This includes Jason Mann, who has been visiting our customers’ homes for about 15 years.

Jason Mann

“I started out as a plumber’s helper, and later on went to night school to get certified as a heating oil technician,” says Jason, who is also licensed to work on air conditioning systems, both traditional and ductless.

Jason says he comes from a family of builders and contractors, so a career in the home comfort field was a natural fit.

“I still learn something new every day because technology evolves so quickly. Plus, the company sends us to seminars so we can keep up with all these changes.”

Away from work, Jason enjoys family time with his wife and two sons, ages 8 and 12.

“The boys are into lacrosse and basketball and I enjoy taking them on trips,” he says, adding that recent journeys have included Gettysburg, PA, and Walt Disney World.