A: Shut off the main water valve right away! Everyone in your home should know where the main valve is located and how to turn it off. Test the valve now to make sure it can be turned off in an emergency. (Turn it clockwise several times.) You should also clearly mark it “main water.”
A: It’s usually in the basement or utility room. However, we’ve had situations where customers have remodeled these areas and inadvertently hidden the valve from view. If this is your situation, please call us and we’ll relocate it so you always have easy access in any emergency situation.