Dear Friends,

Thanks to all of you who responded to our customer satisfaction survey. You told us a lot of great things and we appreciate the suggestions on how we can improve. We also learned that the majority of our customers weren’t aware of the 20¢-per-gallon tax rebate they can get for being a Burt’s Reliable customer.

Everyone who responded to our survey was automatically entered in a drawing. I want to take this opportunity to congratulate Mrs. Themis Fieros, of Mattituck, winner of the $1,500 shopping spree.

One comment from the surveys that stood out for me was from Edwin S., of Southold, who wrote, “It was simple, every time I needed you, Burt’s is there promptly to solve the problem. In addition, thank you for advising me on the 20-cent tax credit for the biofuel.”

This is exactly how I want each of our customers to feel. So if you ever think we are not meeting our own high standards of service, I want you to let us know about it.

Thank you for choosing Burt’s Reliable as your home comfort company. We work hard every day to justify your confidence in us. Whenever you need us, just give us a call and we’ll take care of it.

Warmly,
Martin Romanelli