Dear Friends,

We have more than 1,000 keys set aside in our office and none of them fit our vehicles or even our own homes.

These are all house keys given to us by customers who trust us to enter their homes to fix a problem for them when they’re not around. This saves them the hassle of leaving work or making a long trip out to their second home.

Of all our achievements, I’m prouder of this than anything else. It means we’ve earned the highest level of trust possible from our customers — and we work hard every day to maintain that trust. I’m not aware of any other service provider around here that can match it.

If you would like us to have house keys that we can use in the event of an emergency, drop by or give us a call and please ask for Catherine Terry. Catherine is our key master.

As the cooler weather approaches, please remember that you can always count on Burt’s to be there when you need us, whether we have your keys or not. Thank you for your business and for your confidence in the people at Burt’s. We’ll continue to work hard to keep your trust and to keep you comfortable.

Sincerely,

Martin Romanelli