Ask the Expert
Q: How do I reset the Wi-Fi on a smart thermostat or the Gremlin monitor?
A: Older smart thermostats have a reset button; newer models require you to access a menu to reset. To reset the Gremlin, the small battery on the unit needs to be removed and then placed back in.
Q: Why do I need to reset my router?
A: The router needs to be reset so that it will be able to communicate with other devices again.
Q: How do I reset the router?
A: You simply unplug the router and then plug it back in.
Joel Kollar, service technician, discusses ways we can help you get your Wi-Fi-controlled, fuel-related devices back online.