Ask the Expert

Q: How do I reset the Wi-Fi on a smart thermostat or the Gremlin monitor?

A: Older smart thermostats have a reset button; newer models require you to access a menu to reset. To reset the Gremlin, the small battery on the unit needs to be removed and then placed back in.

Q: Why do I need to reset my router?

A: The router needs to be reset so that it will be able to communicate with other devices again.

Q: How do I reset the router?

A: You simply unplug the router and then plug it back in.

Joel Kollar, service technician, discusses ways we can help you get your Wi-Fi-controlled, fuel-related devices back online.